Vattenfall Oy provides energy services – electricity and heat – to private households and industrial customers.
Archives Opened to the Customers - over 110 000 customers registered in the system
ddCOLD has proven to be an efficient and flexible system in the use of Vattenfall
CUSTOMER SERVICE
Help desk can immediately see all the documents that have been sent to the customers. All questions can be answered in a single phone call.
Make Money with ddCOLD
Service centers can increase their profit and deepen their relationship with their customers by adding digital archiving as a part of their service concept.
Vattenfall Opened its Archives to the Customers
The Company
Vattenfall Oy provides energy services – electricity and heat – to private households and industrial customers. In Finland Vattenfall operates in all areas of the energy value chain : energy production, distribution and sales.
In Finland Vattenfall has about 530 employees and 390 000 customers. Turnover in 2009 amounted to approximately EUR 615 million.
Vattenfall belongs to the European Vattenfall Group, whose turnover in 2009 amounted to EUR 20 billion and employed approximately 42 000 people.
Archives Opened to the Customers
ddCOLD has been used by the company since 2000. Over 3 million invoices, contracts and other documents are archived every year. The archive has been integrated to the company's SAP-based customer information and billing system via intranet using ddCOLD API. The customer service of Vattenfall uses ddCOLD as their daily working tool.
Three other systems have been integrated into the archive through secure internet link. There are over 110 000 customers registered in these three systems. These customers have extranet connection where they can browse their own invoices and contracts.
Experiences from the System
ddCOLD has proven to be an efficient and flexible system in the use of Vattenfall. It works reliably without large-scale surveillance and maintenance activities. We have resolved all our archiving needs with ddCOLD and co-operation with the TKH Data Sys Oy’s experts.